Winning over new customers and retaining their loyalty requires exemplary quality of service, expertise and responsiveness. That's why our teams are at your side to simplify your day-to-day work. How can we do this? With services that we are constantly deploying and improving to enable you to meet your customers' expectations even more effectively.
Because rapid claims settlement and a smooth customer experience are the key to a lasting business relationship, we put at your disposal a team of locally-based claims inspectors, a certified network of service providers and, for major accounts, a dedicated Claims unit.
Our managers, who maintain a close relationship with policyholders in the regions, are with you every step of the way, with one aim in mind: to ensure the smoothest possible flow, quality of response and responsiveness in our dealings for the benefit of your customers. This proximity guarantees rigorous monitoring at all key moments: underwriting, renewal and day-to-day management, etc.
Whether it's with regard to your customers' legal obligations in terms of prevention, or with a view to prevention programmes tailored to their occupational risks, our prevention experts can provide you with local support and personalised follow-up.
The tools developed by EDICourtage (EDImessage, EDIsignature and EDIconformité) have been designed to facilitate your procedures and those of your customers. They allow you to save time in the processing of their files.
